🌟 Naples Wallpaper – Employee Standards & Brand Ambassador Guidelines
📌 Purpose:
At Naples Wallpaper, every team member is more than just an employee — you are a brand ambassador. The way you speak, act, dress, and serve reflects directly on our company’s reputation, values, and customer experience.
✅ What It Means to Be a Brand Ambassador
As a representative of Naples Wallpaper, you are expected to uphold the highest standards in every interaction, including:
1. Professional Appearance
Always arrive to work well-groomed, clean, and dressed according to our business casual dress code.
No gym wear, ripped clothing, or inappropriate attire — represent our premium brand with polish and pride.
Installers must wear clean, branded Naples Wallpaper shirts or professional attire appropriate for the job site.
2. Positive Attitude & Communication
Greet every client with a smile and warm tone — in person, over the phone, or by email.
Use courteous, respectful language at all times — with customers, coworkers, and vendors.
Stay calm and helpful, especially in high-pressure or problem-solving moments.
Never speak negatively about clients, coworkers, or the company.
3. Clean Work Ethic & Time Standards
Be on time and ready to work — whether at the showroom or on-site.
Follow assigned procedures and tasks with care and attention to detail.
Complete daily duties without reminders — initiative and consistency matter.
Respect the client’s home or space as if it were your own.
4. Customer-Centered Service
Always listen to the client’s needs and offer helpful, professional guidance.
Never ignore a client or leave them uncertain — if you don’t know the answer, find someone who does.
Communicate clearly and follow up when promised.
Make the customer feel heard, respected, and cared for — every time.
5. Respect Our Procedures
All service, installation, estimate, and ordering procedures must be followed carefully.
All communication with clients must go through proper channels (no side agreements or off-the-record jobs).
Use company tools (Workiz, tracking sheets, email) responsibly and professionally.
6. Represent Naples Wallpaper with Integrity
Your actions reflect our brand, even when you're off-site.
Do not accept tips or make personal side deals with clients.
If a mistake happens, own it — we value honesty over blame.
🌈 Our Promise to You
When you represent Naples Wallpaper with pride, professionalism, and care — we support you with:
A safe, respectful, team-driven workplace
Ongoing training and tools to succeed
Opportunities to grow as we grow
💬 Final Thought:
You are the face of Naples Wallpaper.
Whether you’re laying wallpaper or helping someone choose their dream design, how you show up matters. Thank you for helping us build a brand we can all be proud of.
