TERMS & CONDITIONS

Naples Wallpaper Company

Effective Date: May 9, 2026

Thank you for choosing Naples Wallpaper Company (“Naples Wallpaper,” “Company,” “we,” “our,” or “us”). By approving an estimate, paying a deposit, purchasing materials, scheduling services, or permitting work to begin, the Client agrees to the following Terms & Conditions.

These Terms & Conditions are legally binding and governed by the laws of the State of Florida.

1. ESTIMATES, APPROVAL & PROJECT AUTHORIZATION

All estimates provided by Naples Wallpaper are based on the visible conditions and project details available at the time of inspection or consultation.

A signed estimate and required deposit are necessary before:

  • Scheduling installation,

  • Ordering wallpaper or materials,

  • Reserving labor,

  • Assigning installers,

  • Beginning project preparation.

Approval of the estimate authorizes Naples Wallpaper to proceed with project planning, scheduling, material ordering, and installation services.

Project dates are estimated and subject to adjustment due to:

  • Material availability,

  • Weather conditions,

  • Client delays,

  • Site readiness,

  • Supply chain interruptions,

  • Labor availability,

  • Or unforeseen circumstances beyond Naples Wallpaper’s control.

Naples Wallpaper shall not be liable for scheduling delays outside its reasonable control.

2. SCOPE OF WORK & CHANGE ORDERS

Only work specifically listed in the approved estimate is included in the project scope.

Any additional work requested by the Client, including wall preparation, repairs, additional rooms, material handling, or modifications, shall require written approval and may result in additional charges.

Verbal requests made directly to installers or subcontractors are not authorized and shall not alter the Agreement unless approved in writing by Naples Wallpaper management.

Naples Wallpaper reserves the right to stop work until change orders are approved.

3. CLIENT RESPONSIBILITIES

The Client is responsible for:

  • Providing safe and unobstructed access to the property,

  • Ensuring work areas are free from furniture, valuables, fragile items, and obstructions unless otherwise agreed,

  • Maintaining proper climate control and humidity conditions,

  • Ensuring walls and surfaces are structurally sound and suitable for wallpaper installation,

  • Confirming all client-supplied materials are accurate and on-site before installation begins.

Naples Wallpaper is not responsible for delays, damages, or installation failures caused by:

  • Improper wall conditions,

  • Structural defects,

  • Water intrusion,

  • Mold or mildew,

  • Excessive humidity,

  • HVAC failures,

  • Improper ventilation,

  • Construction defects,

  • Or pre-existing surface conditions.

4. CLIENT-PROVIDED WALLPAPER & MATERIALS

If the Client supplies wallpaper or materials, the Client assumes full responsibility for:

  • Measurements,

  • Quantities,

  • Pattern selection,

  • Dye lots,

  • Color accuracy,

  • Manufacturer defects,

  • Shipping damage,

  • Product suitability,

  • And installation compatibility.

Naples Wallpaper does not guarantee or warranty client-supplied materials.

If installation cannot be completed due to insufficient, defective, damaged, or incorrect client-supplied materials:

  • A minimum return trip fee of $150 shall apply,

  • Additional labor and scheduling fees may apply.

5. WALL CONDITIONS & INSTALLATION LIMITATIONS

Naples Wallpaper is not responsible for:

  • Existing drywall defects,

  • Uneven walls,

  • Peeling paint,

  • Improper prior repairs,

  • Cracks,

  • Texture bleed-through,

  • Water damage,

  • Mold or mildew,

  • Structural movement,

  • Or hidden conditions discovered during installation or wallpaper removal.

Wallpaper removal may expose concealed defects or wall damage requiring additional repair charges.

Due to lighting conditions, wall texture, product characteristics, manufacturing tolerances, and material design, visible seams, panel variations, shading differences, shrinkage, and pattern irregularities may occur and shall not constitute installation defects.

Perfect seam invisibility cannot be guaranteed.

6. MOISTURE, HUMIDITY & ENVIRONMENTAL CONDITIONS

Naples Wallpaper is not responsible for wallpaper failure, lifting, peeling, bubbling, seam separation, adhesive failure, staining, or damage caused by:

  • Humidity,

  • Moisture intrusion,

  • Water leaks,

  • Flooding,

  • HVAC malfunction,

  • Poor ventilation,

  • Condensation,

  • Excessive heat,

  • Or environmental conditions beyond our control.

Florida’s climate conditions may affect wallpaper performance, and proper environmental control is the Client’s responsibility.

7. PAYMENT TERMS

A deposit is required before scheduling or ordering materials.

Unless otherwise agreed in writing:

  • Final payment is due immediately upon substantial completion,

  • Regardless of pending punch-list items or minor touch-ups.

“Substantial completion” means the project is sufficiently complete for the Client to use or occupy the space for its intended purpose, notwithstanding minor punch-list items.

Invoices not paid within one (1) business day of substantial completion may incur:

  • Interest at 1.5% per month (18% annually),

  • Or the maximum amount permitted under Florida law, whichever is lower.

Naples Wallpaper reserves the right to:

  • Suspend work,

  • Withhold warranty service,

  • Refuse future scheduling,

  • Or pursue legal remedies for unpaid balances.

Client agrees Naples Wallpaper shall be entitled to recover all collection costs, attorney’s fees, court costs, administrative expenses, and legal fees incurred in enforcing this Agreement, whether or not litigation is filed.

8. CANCELLATION & RESCHEDULING POLICY

8.1 Non-Refundable Deposits

Deposits are non-refundable once scheduling, labor allocation, project preparation, or material ordering has occurred, except where prohibited by Florida law.

8.2 Rescheduling

A minimum of 24 business hours’ notice is required for rescheduling requests.

Failure to provide proper notice may result in:

  • Rescheduling fees,

  • Additional labor charges,

  • Loss of reserved installation dates.

8.3 Project Cancellation

If the Client cancels after materials are ordered or preparation work has begun, the Client remains responsible for:

  • Ordered materials,

  • Shipping costs,

  • Restocking fees,

  • Administrative expenses,

  • Labor preparation costs,

  • And any non-recoverable project expenses.

8.4 No Access / No-Show

If Naples Wallpaper cannot access the property due to lockout, absence, unsafe conditions, unfinished construction, or failure of Client coordination, the appointment shall be treated as a same-day cancellation and additional charges may apply.

9. PROJECT INSPECTION & ACCEPTANCE

Client must inspect all work upon completion and notify Naples Wallpaper in writing within seventy-two (72) hours of any visible concerns, defects, or incomplete items.

Failure to provide written notice within 72 hours constitutes acceptance of the work as completed.

Continued occupancy, use of the space, or placement of furniture after installation shall constitute acceptance of the project.

Any concerns reported after this period may be treated as new billable service requests.

10. WARRANTIES & CLAIMS

Naples Wallpaper warrants installation workmanship for a period of thirty (30) days following substantial completion solely for defects directly caused by installation labor.

This warranty does not cover:

  • Manufacturer defects,

  • Client-supplied materials,

  • Environmental conditions,

  • Water or moisture damage,

  • Humidity-related failures,

  • Structural movement,

  • Improper maintenance,

  • Abuse,

  • Cleaning damage,

  • Impact damage,

  • Or damage caused by third parties.

Naples Wallpaper reserves the right to inspect any warranty claim before determining appropriate corrective action.

Repair or replacement of affected installation areas shall be the sole and exclusive remedy.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • Naples Wallpaper shall not be liable for incidental, indirect, consequential, punitive, or special damages,

  • Including loss of use, business interruption, lost profits, emotional distress, or diminution in property value.

Naples Wallpaper’s total liability for any claim arising from the project shall not exceed the total amount actually paid by the Client for the specific services giving rise to the claim.

12. PHOTO & MARKETING RELEASE

Client grants Naples Wallpaper permission to photograph and/or video completed work for portfolio, website, advertising, marketing, publication, and social media purposes unless Client provides written notice declining such permission before project commencement.

Naples Wallpaper agrees not to disclose confidential personal information or property addresses without consent.

13. FORCE MAJEURE

Naples Wallpaper shall not be liable for delays or inability to perform resulting from events beyond reasonable control, including but not limited to:

  • Hurricanes,

  • Flooding,

  • Severe weather,

  • Material shortages,

  • Shipping delays,

  • Labor shortages,

  • Illness,

  • Government restrictions,

  • Utility failures,

  • Or other force majeure events.

Project schedules may be adjusted accordingly.

14. DISPUTE RESOLUTION & GOVERNING LAW

These Terms & Conditions shall be governed exclusively by the laws of the State of Florida.

Before initiating litigation, both parties agree to attempt good-faith mediation in Collier County, Florida.

Any legal action arising from this Agreement shall be brought exclusively in Collier County, Florida, and both parties consent to jurisdiction and venue therein.

15. ENTIRE AGREEMENT

These Terms & Conditions, together with the approved estimate and any written change orders, constitute the entire agreement between the parties and supersede all prior discussions, representations, or understandings.

No amendment or waiver shall be valid unless made in writing and signed by both parties.

16. SEVERABILITY

If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. ACCEPTANCE OF TERMS

By signing the estimate, paying a deposit, approving materials, scheduling services, or permitting work to begin, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions.