Terms & Conditions

Estimate Approval & Job Scheduling

Once your estimate is signed and your deposit is received, we will immediately schedule your wallpaper installation during our regular business hours.

• If the signed estimate is received during work hours, your appointment will be confirmed the same day.

• If the estimate is signed after business hours, your appointment will be scheduled as soon as we reopen on the next business day.

Our goal is to ensure your project is scheduled promptly and efficiently. By signing the estimate, you are securing your place on our calendar, and our team will begin preparing for your project right away.

Naples Wallpaper – Terms & Conditions 

Thank you for choosing Naples Wallpaper. Please review the following terms before work begins:

1. Estimates

• All estimates are approximate and based on the initial scope of work discussed.

• If unexpected issues arise requiring extra labor or materials, you will be contacted immediately for approval before continuing.

2. Scope of Work

• Installers are only authorized to complete the work assigned by the Naples Wallpaper corporate office.

• Naples Wallpaper is fully insured with General Liability and Workers’ Compensation coverage.
  To maintain our insurance protections, all work must be authorized and scheduled through our main office. Any job requested directly to an installer without office approval is strictly unauthorized and may result in termination of the installer’s position. Please note: in the event of an accident during unauthorized work, insurance coverage will not apply.

• Any changes or additional requests must go through our office, not directly to the installer.

3. Paperwork for Special Projects

• If your project requires specific documentation (e.g., for commercial use or third-party payers), please request it before work begins.

• Additional admin fees will apply if paperwork is requested after the project has started or is completed.

4. Wallpaper Quantity Calculations & Administrative Fee Policy

At Naples Wallpaper, we are happy to offer professional wall measurements and detailed material calculations to help ensure your wallpaper project is ordered correctly and runs smoothly. However, please note the following:

Use of Our Calculation Services Without Installation or Purchase

• If a customer requests wallpaper quantity calculations from Naples Wallpaper and chooses to:

  • Purchase the wallpaper through another source, and/or

  • Use an outside installer not affiliated with Naples Wallpaper
    — a $150 administrative fee will apply.

What This Covers:

This fee covers the time, expertise, and administrative resources required to:

• Professionally measure your space

• Calculate wallpaper quantities and layout needs

• Provide a formal breakdown or paperwork of recommended roll counts

This policy ensures fair use of our professional services when not paired with a product or installation commitment.

Waiver of Fee

This fee is waived in full if:

• The wallpaper is purchased through Naples Wallpaper and/or

• You schedule your installation with our certified team

5.Wallpaper Purchase Throught Naples Wallpaper

When you purchase wallpaper directly through Naples Wallpaper, we take full responsibility for ensuring you receive the correct quantity for your project.

Our Commitment:

• Our team will perform professional measurements of your walls and calculate the exact amount of wallpaper needed for your installation.

• If any miscalculation occurs on our part, Naples Wallpaper will cover the cost of ordering additional wallpaper and complete your project at no extra charge to you.

• This guarantee applies only to projects where wallpaper is measured and ordered through Naples Wallpaper.

By trusting us with both the product and the installation, you can feel confident that your project will be completed smoothly and without unexpected costs.

6. Third-Party Wallpaper

• If you choose to provide your own wallpaper or any other product for your project, and Naples Wallpaper did not perform the calculations for how much material was needed, please be aware of the following:

  • It is the client’s full responsibility to ensure that the correct quantity of wallpaper is available on-site at the time of installation.

  • If we arrive to complete the job and cannot finish due to insufficient wallpaper or materials, and a return visit is required after the correct amount is delivered, a $100 return visit fee will be added to your final invoice.

  • This fee covers additional travel, time, and scheduling costs associated with making a second trip to complete your project.

  We highly recommend having all materials on-site and verified prior to the scheduled installation to avoid delays and additional charges.

• If you provide your own wallpaper (not ordered through Naples Wallpaper), we are not liable for any issues with the quality, sizing, or condition of that material.

7. Shipping, Tariffs & Import Charges

• Shipping costs, tariffs, and import duties are not included in your initial estimate.

• These charges will be added to your final invoice at actual cost once your order is placed.

8. After Estimate Aprooval

• You will be assigned a dedicated project manager to oversee your installation from start to finish, ensuring everything meets our standards and your expectations.

• If any touch-ups or adjustments are needed after completion, we will gladly return to address them.

• However, we cannot be held responsible if you change your mind about the design, color, or pattern after wallpaper has been ordered.

We are committed to working with you until you are completely satisfied with the final result..

9. Payment Terms

• A signed estimate and deposit are required before any work begins or wallpaper is ordered.

• The remaining balance is due within 1 business day of project completion.

• Late fees may apply if payment is delayed.

• If any repair work has been performed, labor charges will apply. However, if the issue was caused by Naples Wallpaper, there will be no charge. If the damage was caused by another contractor or external party, an additional repair fee will apply based on the scope of work required.

Cancellation Policy 

At Naples Wallpaper, we value your time and take pride in reserving dedicated slots for your wallpaper installation project. In order to manage scheduling and project planning effectively, we have established the following cancellation policy:

1. Non-Refundable Deposit

A deposit is required to secure your project appointment. This deposit is non-refundable under any circumstances. This policy is in place to cover administrative, scheduling, and preparation costs that begin once your project is confirmed.

2. Rescheduling

If you need to reschedule your appointment, we kindly ask for at least 24 hours’ notice. We will do our best to accommodate your new preferred date, subject to availability. Rescheduling without sufficient notice may result in additional charges.

3. Cancellations

If you choose to cancel your installation entirely:

• The deposit will not be refunded, regardless of the reason for cancellation.

• If materials (e.g., wallpaper) have already been ordered or received, you will be responsible for the full cost of those materials.

4. No-Show Policy

If our installation team arrives at the job site and is unable to complete the work due to access issues or the client not being present, this will be treated as a cancellation without notice, and the deposit will be forfeited. Additional fees may apply to reschedule.

5. Communication

To cancel or reschedule, please contact us by phone at (239)-663 1333 as soon as possible. Email or voicemail cancellations are not considered valid unless confirmed by our office.

Rescheduling or Cancellation Due to Unforeseen Circumstances

At Naples Wallpaper, we strive to honor all scheduled appointments. However, there may be rare occasions when we must reschedule or cancel an installation due to emergencies, severe weather, delivery delay or other circumstances beyond our control.

1. Immediate Notification

• In the event of an unexpected delay or cancellation, we will contact you as soon as possible to inform you of the situation.

2. Prompt Rescheduling

• We will make every effort to reschedule your appointment at the earliest possible convenience, giving your project priority status in our scheduling queue.

3. Understanding & Flexibility

• We kindly ask for your understanding in these rare situations. Our goal is always to ensure the safety of our team and clients, and to complete your project as soon as conditions allow.

We appreciate your understanding and flexibility in the rare event that rescheduling is necessary. Our goal is to complete your project with the highest quality and professionalism, even if unexpected changes occur.

Wallpaper Return Policy

At Naples Wallpaper, we are committed to helping you order the right amount of wallpaper for your project. Please review our return policy below:

1. Returns on Wallpaper Calculated by Naples Wallpaper

• If Naples Wallpaper performed the measurements and quantity calculations, and excess wallpaper remains unused, we will gladly accept the return at no additional charge, provided the rolls are unopened and in resalable condition.

2. Returns on Wallpaper Not Calculated by Naples Wallpaper

• If the quantity was calculated by the client or a third party, and you wish to return unused wallpaper, a 25% restocking fee will apply.

• All returned wallpaper must be unopened, undamaged, and eligible for return per the manufacturer’s policy.

3.Custom -Made Purchase Policy

• All custom-made purchases, including wallpaper that is special-ordered, cut to size, or customized specifically for your project, are non-returnable and non-refundable under any circumstances.

• Once a custom order has been placed and processed, it cannot be canceled, exchanged, or returned, as these items are produced or ordered exclusively for you and cannot be restocked or resold.

  We strongly recommend reviewing all selections, measurements, and order details carefully before finalizing your purchase.