Terms & Conditions

Thank you for choosing Naples Wallpaper. Please review the following terms before work begins. These terms are intended to comply with Florida state law and protect both parties.

1.Estimate Approval, Job Scheduling & Scope of Work

Once your estimate is signed and your deposit is received, we will schedule your wallpaper installation during our regular business hours.

  • If the signed estimate is received during business hours, your appointment will be confirmed the same day.

  • If received after hours, your appointment will be scheduled the next business day.

  • By signing the estimate, you reserve a project date and authorize Naples Wallpaper to begin project preparations.

1.1 Estimates

All estimates are based on the initial scope of work.
If unexpected conditions arise requiring additional labor or materials, you will be notified and asked to approve any changes in writing before work continues.

1.2 Scope of Work

Installers are authorized only to perform the work assigned by Naples Wallpaper’s corporate office.

Naples Wallpaper maintains active General Liability and Workers’ Compensation coverage as required by Florida law.
To preserve this coverage, all work must be authorized and scheduled through our main office.

Any work arranged directly with installers outside of Naples Wallpaper’s authorization is not covered by insurance and may result in termination of the installer’s position.

All change requests must be submitted through our office, not directly to the installer.

1.3. Special Project Documentation

If your project requires special forms, W-9s, insurance certificates, or other documentation, please request them before work begins.
Administrative fees may apply if such requests are made after work has started or been completed.

1.4. Measurement & Administrative Fee Policy

Naples Wallpaper offers professional wall measurements and material calculations.

Use Without Purchase or Installation
If our measurements or calculations are used but the customer:

  • Purchases wallpaper elsewhere, and/or

  • Uses a non-affiliated installer —

A $150 administrative fee applies.

Fee Waiver
The fee is waived if:

  • Wallpaper is purchased through Naples Wallpaper, or

  • Installation is scheduled with our certified team.

1.5. Wallpaper Purchased Through Naples Wallpaper

When wallpaper is purchased directly through us, Naples Wallpaper guarantees correct quantity calculations.

If we miscalculate, we will provide additional wallpaper and complete installation at no extra labor cost.
This guarantee only applies when wallpaper is measured and ordered through Naples Wallpaper.

1.6. Client-Provided Wallpaper (Third-Party Material)

If you provide your own wallpaper:

  • You are responsible for ensuring all materials are on-site and correct.

  • If our team cannot complete the job due to insufficient material, a $100 return visit fee will apply.

  • Naples Wallpaper is not responsible for defects, damage, or misprints in client-provided wallpaper.

1.7. Shipping, Tariffs & Import Charges

Shipping, tariffs, and import duties are not included in initial estimates.
They will be billed at actual cost upon order.

1.8. After Estimate Approval

A project manager will be assigned to coordinate your installation.
We will make every reasonable effort to ensure your satisfaction.

However, Naples Wallpaper is not responsible for design or color changes after orders are placed or work has begun.

1.9. Project Completion & Closure

Once the client has confirmed that work meets agreed-upon expectations (verbally, in writing, or through continued use of the space), the project will be considered substantially complete.

A 21 (3 weeks) -day adjustment period follows completion.
After that, unless issues have been reported, the project is considered finalized.
New work requests after that period will be treated as separate projects.

1.10. Payment Terms

A signed estimate and deposit are required before scheduling or ordering wallpaper.
The remaining balance is due within one (1) business day of completion.

  • Late payments may incur 1.5% monthly interest or the maximum allowed under Florida law (whichever is less).

  • If Naples Wallpaper must pursue collection, you may be responsible for reasonable attorney’s fees and costs as permitted by law (Fla. Stat. §57.105).

Repair Work:
If damage was caused by Naples Wallpaper, repairs are free.
If caused by another party, additional labor will be charged accordingly.

1.11. Cancellation & Rescheduling Policy

11.1 Non-Refundable Deposit
Your deposit reserves labor, scheduling, and materials preparation time. It is non-refundable, except where required by Florida law (e.g., under §501.142 for retail sales cancellations within 3 business days for in-home solicitations).

11.2 Rescheduling
We request at least 24 hours’ notice for rescheduling. Less notice may result in a rescheduling fee.

11.3 Cancellations
If a project is canceled after materials are ordered, you remain responsible for all related costs.

11.4 No-Show Policy
If our crew cannot access the job site due to client absence or lockout, it will be treated as a cancellation without notice, and the deposit will be forfeited.

11.5 Communication
To cancel or reschedule, please call (239) 663-1333.
Email or voicemail cancellations must be confirmed by our office to be valid.

11.6 Unforeseen Circumstances
In rare cases (e.g., weather emergencies, illness, or supply delays), Naples Wallpaper may reschedule installations. Clients will be notified promptly and offered the earliest available date.

1.12. Wallpaper Return Policy

12.1 Wallpaper Calculated by Naples Wallpaper
Unopened, unused wallpaper calculated by Naples Wallpaper may be returned for full credit within 14 days, if the manufacturer’s policy allows.

12.2 Wallpaper Calculated by Client or Third Party
Returns are subject to a 25% restocking fee and manufacturer approval. Wallpaper must be unopened and in resalable condition.

12.3 Custom Orders
All custom, special-order, or cut-to-size wallpapers are non-returnable and non-refundable, in accordance with Florida law on special-order goods (Fla. Stat. §672.316).

1.13. Liability & Limitation of Damages

Naples Wallpaper is not responsible for indirect or consequential damages.
Our liability for any claim is limited to the total amount paid for the specific project.

1.14. Governing Law

These terms are governed by the laws of the State of Florida, and any disputes shall be resolved in the appropriate court located in Collier County, Florida.

✅ This revised version complies with Florida business and consumer regulations while protecting your rights as a service provider. It adds:

  • Required “in-writing” consent language for contract changes (§489.126, §558.004).

  • Clarifies refund and deposit handling to avoid unfair trade practice violations (§501.204).

  • Adds interest cap and jurisdiction per state law.

  • Aligns return and warranty policies with UCC rules adopted in Florida (§672).