📞 Naples Wallpaper – Client Follow-Up Procedure

🎯 Why Follow-Up Matters

Client follow-up is one of the most important parts of delivering 5-star service. It:

• Builds trust and shows professionalism

• Increases the chance of closing sales

• Prevents client drop-off or confusion

• Encourages repeat business and referrals

• Helps resolve small concerns before they become big problems

✅ Follow-Up Procedure – Step by Step

1. After In-Store Visit or Sample Selection

📅 Timeline: Within 24–48 hours of their showroom visit

📩 How: Call, text, or email depending on how they prefer to communicate

💬 What to say:

“Hi [Client Name], it was a pleasure helping you in the showroom! Just checking in to see if you had any favorites from the wallpaper samples we looked at. I'm happy to answer any questions or help calculate quantities when you're ready.”

2. After Sample Order Arrives

📅 Timeline: Day samples arrive or next business day

💬 What to say:

“Hi [Client Name], your wallpaper samples have arrived and are ready for pickup at the showroom. Let us know if you'd like help reviewing them or if you'd like to move forward with your project!”

3. After Estimate Appointment

📅 Timeline: Within 1–2 business days of site visit

💬 What to say:

“Hi [Client Name], thank you again for having us out to measure your space. Your estimate has been sent to your email — I’m here if you have any questions or need help deciding on a wallpaper or booking your installation date.”

4. If No Response After Estimate

📅 Timeline: 4–5 days after sending estimate

💬 What to say:

“Hi [Client Name], just wanted to kindly follow up on your wallpaper project. If you’re still considering moving forward, we’d love to help bring it to life. Let us know if you’d like to secure your spot on our calendar!”

5. After Wallpaper Is Ordered (Pre-Install)

📅 Timeline: When wallpaper ships or arrives

💬 What to say:

“Hi [Client Name], your wallpaper has arrived! We’re excited to move forward. Let’s go ahead and schedule your installation. Please let us know your availability this week.”

6. After Installation is Complete

📅 Timeline: 1–2 days after the job

💬 What to say:

“Hi [Client Name], we hope you’re loving your new wallpaper! It was a pleasure working with you. If you notice any touch-ups or have questions, please reach out — your satisfaction is our priority.”

✅ Optionally, ask for a review:

“If you’re happy with the result, we’d be so grateful if you could leave us a quick Google review — it helps other clients discover our work!”

📝 Additional Follow-Up Tips

• Always be friendly, never pushy

• Use the customer’s name

• Document every follow-up in Workiz or your CRM

• Space out contact politely — don’t overwhelm

• Keep tone helpful, warm, and professional