Naples Wallpaper – Store Opening/Closing Procedure
✅ 1. Arrival & Preparation
Arrive 10–15 minutes before opening time.
Clock in via the designated system or logbook.
Turn off the store alarm (if applicable).
Turn on all interior and exterior lights.
🧹 2. Clean & Reset the Showroom
Check and tidy up front entrance and showroom displays.
Wipe down countertops, desks, and any sample books touched the previous day.
Restock brochures, business cards, and promotional materials as needed.
💻 3. Systems & Devices
Turn on all computers, iPads, printers, and POS systems.
Log in to email, CRM, and scheduling platforms.
Check for online orders, customer inquiries, or appointment requests.
🗓️ 4. Review the Day’s Schedule
Review installation appointments, showroom visits, or deliveries scheduled for the day.
Prepare paperwork or samples for any client meetings.
Contact any customers scheduled for the day to confirm timing (if required).
🧾 5. Inventory & Stock Check
Check if any wallpaper deliveries are expected today.
Ensure packaging materials, order forms, and sample books are stocked and organized.
Notify the back office if any items are low or missing.
💬 6. Team Communication
Hold a quick team huddle if more than one team member is present:
Review priorities for the day.
Discuss special customer needs or VIP appointments.
Assign tasks as needed (samples restocking, cleaning, order follow-up, etc.).
🛍️ 7. Open for Business
Unlock front doors and welcome clients.
Ensure music (if used) is playing at a low and pleasant volume.
Smile and greet customers warmly – first impressions matter!
🕒 Naples Wallpaper – Store Closing Procedure
🎯 Goal:
To securely close the showroom, complete daily tasks, and prepare for the next business day while ensuring safety and organization.
✅ Step-by-Step Store Closing Procedure
1. Begin Closing Tasks 15-30 Minutes Before Closing Time
Politely inform any remaining customers about the upcoming closing time.
“Just a heads-up, we’ll be closing in about 15 minutes. Please let me know if I can assist you with anything before then.”
2. Complete All Sales & Customer Transactions
Finish ringing up any pending sales.
Ensure all payments are processed and receipts are given.
Log any customer appointments or follow-ups for the next day in Workiz.
3. Tidy Up the Showroom
Straighten sample books and displays.
Return misplaced samples or brochures to their proper place.
Clean countertops, tables, and customer areas.
Empty trash bins and replace liners.
4. Organize Inventory & Samples
Securely store all wallpaper samples and sample books.
Check that sample checkout logs are updated.
5. Close & Secure Computer Systems
Save and close any open programs, especially Workiz and POS systems.
Log out of all accounts.
Shut down computers and related equipment if applicable.
6. Final Walkthrough
Check all doors and windows are locked.
Turn off all lights, except security lights if applicable.
Ensure HVAC systems are set according to company instructions (e.g., turned off or set to energy-saving mode).
7. Set Alarm System
Activate the security alarm before leaving the premises.
Double-check the alarm is properly armed.
8. Staff Sign-Out
Document your name, time of closing, and any notes for the next shift or manager in the closing logbook or digital system.
9. Exit Premises
Take all personal belongings.
Ensure no one else is inside the building.
Lock the main entrance securely behind you.
Optional: Emergency Contacts
Have a list of emergency contacts accessible outside the store (e.g., manager, security company, maintenance).
